m1111 Privacy Policy

Your Privacy at a Glance

m1111 is committed to safeguarding the privacy of all users who access and use its online casino and sports betting platform. This Privacy Policy ("Policy") describes how m1111 ("we", "us", "our") collects, processes, stores, and protects personal data relating to users ("you") of the m1111 platform, including its website at https://m1111.app and any associated mobile or web applications.

By registering an account, using any feature of the m1111 platform, or otherwise accessing our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform immediately.

1. Who We Are

m1111 is an online gaming and sports betting platform operated for users based in Bangladesh. We provide access to casino games, live casino, sports betting markets (including cricket and football), crash games, and slot games. As the operator of this platform, m1111 acts as the data controller responsible for how your personal information is collected and processed.

2. Information We Collect

m1111 collects personal data in several ways: directly from you when you register an account or make a transaction, automatically through your use of the platform, and from third-party payment processors during financial transactions. The categories of data we collect include the following.

• Identity Data: Full name, date of birth, nationality, and government-issued identification document details submitted during registration or KYC verification.
• Contact Data: Mobile phone number, email address, and residential address provided at registration. These are used for account communication and identity verification purposes.
• Financial Data: Payment method identifiers (for example, the registered mobile number linked to a bKash or Nagad account, or partial bank account details), transaction amounts, and deposit and withdrawal history associated with your m1111 account.
• Technical Data: IP address, browser type and version, device type and operating system, referral source, pages visited, session duration, and other diagnostic information collected automatically via cookies and server logs when you access the platform.
• Gameplay Data: Records of games played, bet amounts, win and loss history, game session timestamps, and any responsible gaming tool settings applied to your account (such as deposit limits or self-exclusion requests).

3. How We Use Your Information

m1111 uses the personal data it collects for specific, lawful purposes. The following sets out the primary ways in which we process your information.

• Account Management: To create and maintain your m1111 account, verify your identity, process your deposits and withdrawals, and manage your account settings and preferences.
• Service Delivery: To provide you with access to m1111's casino games, sports betting markets, crash games, and all other platform features, and to ensure those services function correctly for your device and location.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct. This includes automated monitoring of account activity and transaction patterns.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling and to enforce any responsible gaming limits or self-exclusion settings you have applied to your account. To send responsible gaming reminders where appropriate.
• Communications: To send you account-related notifications (such as deposit confirmations, withdrawal updates, and security alerts) via your registered mobile number or email address. To send promotional communications where you have given your consent.
• Platform Improvement: To analyse anonymised usage data in aggregate to improve the m1111 platform, identify technical issues, optimise game offerings, and enhance the overall user experience for players in Bangladesh.

4. Legal Basis for Processing

m1111 processes your personal data only where a valid legal basis exists for doing so. Depending on the specific processing activity, the applicable legal basis will be one or more of the following.

• Contractual Necessity: Processing that is necessary to perform the contract we have with you — for example, creating your account, processing your deposits and withdrawals, and providing access to games and betting markets.
• Legal Obligation: Processing that is required to comply with applicable legal or regulatory requirements, including anti-money laundering obligations, KYC verification requirements, and the retention of financial transaction records.
• Legitimate Interests: Processing that is necessary for m1111's legitimate interests, including fraud prevention, platform security, improving our services, and maintaining the integrity of our gaming environment — provided those interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent — for example, sending promotional communications or newsletters — you have the right to withdraw that consent at any time by contacting our support team or adjusting your account notification settings.

5. Sharing Your Information

m1111 does not sell, rent, or trade your personal data to third parties. However, we do share certain data with trusted third-party service providers and, where required, with regulatory or legal authorities. All third parties with whom we share data are contractually obligated to handle it in accordance with applicable data protection standards.

• Payment Processors: We share the financial data necessary to process your deposits and withdrawals with our payment partners, including bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks such as BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, and Sonali Bank. These providers process your payment data solely to complete the transaction.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and other certified studios may receive technical session data (such as player session tokens) necessary to deliver their games. They do not receive your identity or financial data beyond what is technically required for the game session.
• Legal and Regulatory Bodies: Where required by applicable law, court order, or regulatory directive, m1111 may disclose user data to law enforcement agencies, financial intelligence units, or other competent authorities. m1111 will only make such disclosures to the extent strictly required.
• Fraud Prevention Services: m1111 may share account and transactional data with fraud detection and anti-money laundering service providers to identify and prevent prohibited conduct. These providers are bound by strict confidentiality obligations.

6. Payment Data and Financial Privacy

m1111 takes the security and confidentiality of financial data with the utmost seriousness. When you deposit or withdraw using bKash, Nagad, Rocket, Upay, or a Bangladeshi bank account, the payment is processed by the relevant payment provider's own secure infrastructure. m1111 does not store full payment credentials such as complete bank account numbers or mobile banking PINs.

All transactions on m1111 are denominated in Bangladeshi Taka (BDT). Transaction records — including deposit and withdrawal amounts, timestamps, and associated payment method identifiers — are retained as part of your account history and may be reviewed by m1111's compliance team as part of its anti-money laundering and fraud prevention obligations.

7. Cookies and Tracking Technologies

m1111 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device that enable the platform to recognise your browser, maintain your session, and deliver a consistent experience. The following types of cookies are used on m1111.

• Essential Cookies: These are strictly necessary for the platform to function. They enable you to log in, maintain your session, and use core features. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytical Cookies: These collect anonymised data about how users interact with the platform — such as which pages are visited most frequently, how long sessions last, and where users encounter errors. This information is used to improve platform performance and user experience.
• Functional Cookies: These remember your preferences — such as your preferred language, account settings, and responsible gaming tool configurations — so that you do not need to re-enter them on every visit.

You can manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the quality of your experience on m1111 but will not prevent you from accessing core platform features.

8. Data Retention

m1111 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. In practice, this means the following: account data is retained for the duration of your active account relationship with m1111 and for a minimum period of five years after account closure, in compliance with anti-money laundering record-keeping requirements. Financial transaction data is retained for a minimum of five years from the date of the transaction.

Where data is no longer required and there is no legal obligation to retain it, m1111 will securely delete or anonymise it. If you request account closure, your identifiable personal data will be scheduled for deletion or anonymisation following the applicable minimum retention period. Anonymised, aggregated data may be retained indefinitely for analytical and reporting purposes.

9. Data Security

m1111 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the m1111 platform, secure server infrastructure with access controls limited to authorised personnel, and regular security reviews of our systems and processes.

Despite these measures, no system is entirely immune to security risks. In the event of a data breach that affects your rights and interests, m1111 will act promptly to contain the breach, assess its impact, and notify affected users where required. We encourage all users to maintain strong, unique passwords for their m1111 accounts and to contact support immediately if they suspect unauthorised access.

10. Your Rights

As a user of m1111, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and without charge in most cases.

• Right of Access: You have the right to request a copy of the personal data m1111 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: You have the right to request that m1111 corrects any inaccurate or incomplete personal data held about you. You can update many of your account details directly through the account settings section of the platform.
• Right to Erasure: In certain circumstances, you have the right to request that m1111 deletes your personal data. This right is subject to any overriding legal obligation to retain data (for example, under anti-money laundering regulations) and may not apply where your data is still required to fulfil a contractual obligation.
• Right to Restriction: You have the right to request that m1111 restricts the processing of your personal data in certain circumstances — for example, while a correction request is being assessed, or where you have objected to processing based on legitimate interests.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on m1111's legitimate interests. You also have the right to withdraw your consent to receive marketing communications at any time.

To exercise any of the above rights, contact our support team at [email protected] with a description of your request. We may need to verify your identity before processing the request to protect against unauthorised data access.

11. Children's Privacy

m1111 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age to register and use m1111 is 21 years. If m1111 becomes aware that personal data has been collected from a person under the age of 21 without parental or guardian consent, that data will be deleted immediately and the associated account will be closed.

12. Third-Party Links

The m1111 platform may contain references to game providers and payment service partners. While we take care to work only with reputable partners, m1111 is not responsible for the privacy practices or content of any third-party service. The privacy policies of payment providers such as bKash, Nagad, and Rocket govern how those providers handle your data when you use their services. We encourage you to review the privacy policies of any third-party service you use in connection with m1111.

13. Changes to This Policy

m1111 reserves the right to update this Privacy Policy at any time. When we make changes, we will update the effective date shown at the top of this page. Where the changes are material, we will endeavour to notify registered users via their registered contact details or by displaying a prominent notice on the platform before the changes take effect.

Your continued use of the m1111 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure as described in our Terms & Conditions.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way m1111 handles your personal data, please contact our support team. We are available 24/7 and will respond to all privacy-related queries as promptly as possible. Support email (not clickable — plain text only):